Cancellation and Refund Policy

### **Cancellation and Refund Policy**

Thank you for choosing [Your SMM Panel Name]. We strive to provide the best services to our customers. Please read our cancellation and refund policy carefully before placing an order.

#### **1. Cancellation Policy**
- **Order Cancellation:**
- Customers can cancel an order only if it has not yet been processed or started by our system.
- To request a cancellation, please contact our support team with your order details.
- Once an order has been processed or marked as "In Progress," it cannot be canceled.

- **Automatic Cancellation:**
- If an order cannot be completed due to insufficient funds, incorrect details, or other issues, it will be automatically canceled, and the funds will be refunded to your account balance.

#### **2. Refund Policy**
- **Eligibility for Refunds:**
- Refunds are only provided in cases where the service was not delivered as described or if there was a technical issue on our end.
- Refunds are not available for orders that were completed as per the description but did not meet the customer's expectations (e.g., slower delivery speed, partial completion, etc.).

- **Refund Process:**
- To request a refund, please contact our support team within [X] days of order completion.
- Provide relevant proof (e.g., screenshots, order details) to support your refund request.
- Refunds will be issued to your account balance or the original payment method, depending on the situation.

- **Non-Refundable Services:**
- Services marked as "Non-Refundable" or "Guaranteed" are not eligible for refunds unless explicitly stated otherwise.

#### **3. Dispute Resolution**
- If you are unsatisfied with the service or have any concerns, please contact our support team before initiating a chargeback or dispute.
- We will work with you to resolve the issue promptly and fairly.

#### **4. Changes to This Policy**
- We reserve the right to modify or update this cancellation and refund policy at any time. Customers will be notified of any significant changes.

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### **Contact Us**
If you have any questions about our cancellation and refund policy, please contact us at:
- **Email:** [Your Email Address]
- **Support Ticket:** [Link to Support System]
- **Live Chat:** [Link to Live Chat]